Terms & Conditions

3.1 Age and Legal Capacity

• You must be at least 18 years of age.
• You must have full legal capacity to enter into binding contracts under UK law.
• Bezy Casino employs strict age verification procedures and reserves the right to request identification documents at any time.
• Any Player found to be underage will have their account immediately suspended, funds confiscated, and details reported to authorities.

3.2 Geographic Restrictions

• Our services are available to residents of the United Kingdom only.
• You must be physically located within the UK when accessing Bezy Casino services.
• Use of VPNs, proxies, or other methods to disguise your location is strictly prohibited.
• Bezy Casino reserves the right to verify your location and refuse service if you are outside permitted jurisdictions.

3.3 Account Restrictions

• Each Player is permitted only one account with Bezy Casino.
• Creating duplicate accounts is prohibited and may result in closure of all accounts and forfeiture of funds.
• You must not be registered on any self-exclusion scheme (GAMSTOP, casino self-exclusion programs).
• You must not be subject to any gambling-related restrictions or prohibitions.

4.1 Registration Process

To complete Bezy Casino login and access our services, you must:

1. Provide accurate personal information including full name, date of birth, address, email, and phone number.
2. Create a secure password following our security guidelines.
3. Agree to receive communications from Bezy Casino regarding your account and services.
4. Complete identity verification procedures when requested.

4.2 Account Security

You are responsible for maintaining the confidentiality of your Bezy Casino login credentials. You must:

• Keep your username and password secure and confidential.
• Not share your account with any third party.
• Immediately notify Bezy Casino of any unauthorized access or security breach.
• Use strong passwords and enable two-factor authentication where available.
• Log out after each session, especially on shared devices.

Bezy Casino is not liable for any loss or damage arising from unauthorized account access resulting from your failure to maintain security.

4.3 Verification Requirements

Bezy Casino may request verification documents at any time, including:

• Government-issued photo identification (passport, driving licence).
• Proof of address (utility bill, bank statement dated within 3 months).
• Payment method verification (credit card images, payment screenshots).
• Source of funds documentation for large transactions.

Failure to provide requested documents within 30 days may result in account suspension and withdrawal restrictions.

5.1 Deposit Methods

Bezy Casino accepts various payment methods including debit cards, e-wallets, and bank transfers. All deposits must:

• Be made from payment sources in your own name.
• Be in GBP (British Pounds Sterling).
• Meet minimum deposit requirements as displayed on the Website.
• Comply with any maximum deposit limits set by Bezy Casino or UK regulations.

5.2 Deposit Limits and Responsible Gaming

In accordance with UKGC regulations and responsible gaming practices:

• All new Players must set deposit limits before making their first deposit.
• You may set daily, weekly, or monthly deposit limits through your account settings.
• Requests to increase limits are subject to a 24-hour cooling-off period.
• Decreases to limits take effect immediately.
• Bezy Casino may impose additional limits based on affordability assessments.

5.3 Third-Party Payments

Bezy Casino strictly prohibits:

• Deposits from third-party accounts, payment methods, or credit cards.
• Use of business or corporate accounts for personal gaming.
• Money laundering or any illegal financial activities.

Any deposits made from third-party sources will be returned, and accounts may be suspended pending investigation.

6.1 Withdrawal Process

Players may request withdrawals of available funds subject to:

• Completion of account verification procedures.
• Compliance with any Bezy Casino bonus wagering requirements.
• Minimum and maximum withdrawal limits as specified on the Website.
• Processing times varying by payment method (typically 1-5 business days).

6.2 Withdrawal Restrictions

Bezy Casino reserves the right to:

• Request additional verification before processing withdrawals.
• Delay or refuse withdrawals if fraud or breach of Terms is suspected.
• Return withdrawals to the original deposit method where possible.
• Apply fees for certain withdrawal methods as disclosed on the Website.
• Cancel unprocessed withdrawals if the account is used for gameplay after the request.

6.3 Anti-Money Laundering

In compliance with UK anti-money laundering regulations:

• Withdrawals must be made to the same payment method used for deposits where possible.
• Players must wager deposited funds at least once before withdrawal.
• Large or unusual withdrawal requests may require additional documentation.
• Bezy Casino cooperates fully with law enforcement and regulatory authorities regarding suspicious transactions.

7.1 Bonus Terms

All Bezy Casino bonus offers are subject to specific terms and conditions including:

• Eligibility requirements (new players, existing players, specific games).
• Wagering requirements that must be met before withdrawal.
• Maximum bet limits while bonus funds are active.
• Expiration dates for bonus activation and wagering completion.
• Game restrictions and contribution percentages.

Specific terms for each Bezy Casino bonus are provided at the time of the offer and must be read carefully before claiming.

7.2 Bonus Abuse

Bezy Casino reserves the right to:

• Cancel bonuses and void winnings if bonus abuse is detected.
• Refuse bonuses to players with history of bonus abuse across multiple platforms.
• Terminate accounts involved in fraudulent bonus claiming strategies.
• Withhold bonuses from players who violate wagering contribution rules.

7.3 Promotional Changes

Bezy Casino may:

• Modify or cancel promotional offers at any time with reasonable notice.
• Exclude players from future promotions at our discretion.
• Limit the number of bonuses per household, IP address, or device.

8.1 Fair Play

All Players must:

• Play games fairly and in good faith.
• Not use any software, bots, or automated systems to gain unfair advantage.
• Not collude with other players or engage in chip dumping.
• Not exploit software errors, bugs, or glitches.
• Report any technical issues or errors to Bezy Casino immediately.

8.2 Game Integrity

Bezy Casino ensures:

• All games use certified Random Number Generators (RNG).
• Game outcomes are fair and independently audited.
• Return to Player (RTP) percentages are displayed for each game.
• Technical malfunctions void all affected game rounds and payouts.

8.3 Bet Cancellations

Bezy Casino reserves the right to void bets or game outcomes in cases of:

• Obvious technical errors or system malfunctions.
• Fraudulent activity or rule violations.
• Incorrect odds or payout calculations.
• Bets placed after an event outcome is known.

10.1 Voluntary Closure

Players may close their Bezy Casino account at any time by contacting customer support. Upon closure:

• All pending bonuses will be forfeited.
• Remaining real money balance will be returned after verification.
• Account data will be retained as required by UK regulations.
• Players may request permanent self-exclusion through GAMSTOP.

10.2 Account Suspension by Bezy Casino

Bezy Casino may suspend or terminate accounts if:

• Player breaches any Terms & Conditions.
• Fraudulent activity or money laundering is suspected.
• Player provides false or misleading information.
• Multiple accounts are created by the same individual.
• Player engages in abusive behavior toward staff or other players.
• Account is inactive for an extended period (typically 12 months).

10.3 Dormant Accounts

Accounts with no login activity for 12 consecutive months may be deemed dormant. Bezy Casino may:

• Charge monthly administration fees on dormant accounts (minimum £5/month).
• Close dormant accounts with zero balance.
• Request reactivation procedures before restoring access to dormant accounts.

14.1 Internal Complaints Procedure

If you have a complaint regarding Bezy Casino services:

1. Contact our customer support team via live chat, email, or phone.
2. Provide detailed information about your complaint including account details and relevant dates.
3. Allow up to 14 days for investigation and response.
4. If unsatisfied with the outcome, request escalation to our senior management team.

14.2 Alternative Dispute Resolution

If your complaint cannot be resolved through our internal procedures, you may:

• Contact the UK Gambling Commission at www.gamblingcommission.gov.uk
• Use an approved Alternative Dispute Resolution (ADR) service.
• File a complaint with eCOGRA or IBAS (Independent Betting Adjudication Service).

14.3 Limitation Period

All complaints must be submitted within 180 days of the incident or event in question. Claims submitted after this period may not be considered.

15.1 Service Availability

Bezy Casino strives to provide uninterrupted service but cannot guarantee:

• 100% uptime or availability of the Website.
• Error-free operation of games or software.
• Compatibility with all devices and browsers.
• Immediate processing of transactions during peak periods.

We reserve the right to suspend services for maintenance, upgrades, or regulatory compliance without liability.

15.2 Limitation of Liability

To the fullest extent permitted by UK law, Bezy Casino is not liable for:

• Indirect, consequential, or punitive damages.
• Loss of profits, revenue, or business opportunities.
• Losses resulting from third-party service failures (payment processors, internet providers).
• Technical malfunctions, software errors, or system failures.
• Unauthorized access to accounts due to player negligence.

Our total liability for any claim shall not exceed the amount deposited in your account in the 90 days preceding the claim.

15.3 Player Responsibility

Players acknowledge that:

• Gambling involves risk and may result in financial loss.
• Past performance does not guarantee future results.
• You are solely responsible for understanding game rules before playing.
• You should only gamble with funds you can afford to lose.

16.1 Governing Law

These Terms & Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of UK courts.

16.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

16.3 Waiver

Failure by Bezy Casino to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

16.4 Assignment

Players may not transfer or assign their account or any rights under these Terms. Bezy Casino may assign its rights and obligations to any affiliated entity or third party with notice to Players.

16.5 Entire Agreement

These Terms, together with our Privacy Policy, Responsible Gaming Policy, and any game-specific rules, constitute the entire agreement between you and Bezy Casino regarding use of our services.

16.6 Language

These Terms are written in English. In case of discrepancies between English and translated versions, the English version shall prevail.